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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Travis Ridings

Travis Ridings

March 22, 2025

5  out of  5
rating by Travis Ridings
"TJ, Tom, and his team went above and beyond to help me get the right coverage for a fraction of the cost I was paying from another company. If you are looking for affordable insurance with good coverage and A+ customer service, look no further. Thanks again !"
We responded:
"Thanks Travis! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Tell your family & friends. "
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Peter OBrien

March 7, 2025

5  out of  5
rating by Peter OBrien
"Tom makes it a very easy process to get insurance unlike some agencies. He straightforward and explains everything to make sure you understand what you’re getting. If you’re looking for a good insurance agent, Tom is your guy."
We responded:
"Pete, much apricated for your 5-star review! I'm glad it all worked out for you & your son. "
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Cassandra Michaels

February 13, 2025

5  out of  5
rating by Cassandra Michaels
"Thank you for all of your help, and please thank Kelly as well. I was trying my best to stay calm but it was difficult, even with the cops there, there were sooooo many close calls with cars either almost running into the back of mine or almost hitting someone else on the road because they have to swerve last minute. Kelly was literally acting like my 911 operator , calm, making sure I’m ok, getting roadside assistance on the line to help me. In my panicked state I couldn’t figure out how to do it, even though I’ve done it a few times before! You guys were really there for me. Thank you."
We responded:
"I'll share your comment with Kelly. We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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A

October 20, 2024

5  out of  5
rating by A
"Tom’s team is simply amazing-"
We responded:
"We'll take the compliment. Thank you, Tom Z"
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Scott pappolla

March 19, 2024

5  out of  5
rating by Scott pappolla
"They are my go to for all my insurance needs and my buyers ...all very nice"
We responded:
"Thank you, Scott. I'm glad we were able to help you out."
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Glenn Slater

March 8, 2024

5  out of  5
rating by Glenn Slater
"Highly recommended! Easy to deal with and extremely professional 👌"
We responded:
"Hi Glenn, thanks for the complement and trusting us for your insurance needs. "
Profile photo of Kimberly Lasalandra

Kimberly Lasalandra

February 21, 2024

5  out of  5
rating by Kimberly Lasalandra
"Tom was Fabulous. I was under the gun for Homeowners Insurance. Tom was quick to respond and completed everything within hours. I highly recommend using Tom at State Farm in West Milford."
We responded:
"Kim, thanks for the kind words. That means a lot to me. Please keep us in mind for future insurance needs. "
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Bryna Messmer

October 10, 2023

5  out of  5
rating by Bryna Messmer
"Easy, fast and affordable. I wish I had come to TJ ages ago instead of using others for my husband's business account. Now I just need to transfer everything else to him 😆"
We responded:
"Thank you Bryna. I'll share your comments with TJ. "
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Dawn Keramedjian

June 7, 2023

5  out of  5
rating by Dawn Keramedjian
"Tom and his team have been taking care of all of my insurance needs for years. They recently contacted me about some upcoming changes to one of my life policies. I made an appointment and we sat down together to discuss my options and made sure I will continue to have my insurance needs met long into the future. Thanks for protecting me and my family and always looking out for all your customers!!!"
We responded:
"Dawn, thanks for your loyalty as a longtime customer & putting your trust in me as your agent. "
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Henry Meditz

April 27, 2023

5  out of  5
rating by Henry Meditz
"Excellent service! Resolved claim process quickly and efficiently! Highly recomended!"
We responded:
"Henry, I'm glad everything worked out. Thanks for being a long-time customer. "
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Dennis Shanahan

March 31, 2023

5  out of  5
rating by Dennis Shanahan
"My home caught on fire in Jan. of 2022 and it was devastating. It happened on a Sunday afternoon. Before the fire department had finished I received a call from Thomas Ziegenbalg, my State Farm Agent, to let me know not to worry that he already had funds available for me for whatever I needed for housing, food etc. What a relief! State Farm assigned a claim agent specialist, Eric Miranda, who like their add says "like a good neighbor, Eric is there" He worked with me all of the way to make sure that all of my repairs were taken care of. I call him by his first name because I feel that he is a FRIEND not just an agent. I cannot thank Thomas Ziegenbalg and Eric Miranda from State Farm Insurance, enough. Great job State Farm Dennis Shanahan"
We responded:
"Dennis-I'm just doing my job, which I love being an Agent for the company. It's times like this when you can rely on a "good neighbor", State Farm is there. I'm glad everything worked out. "
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Kerry Rieu

February 25, 2023

5  out of  5
rating by Kerry Rieu
"The people in this office are awesome. 🙂"
We responded:
"Thank you Kerry. Enjoy your day. Tom Z"
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Anne G

January 31, 2023

1  out of  5
rating by Anne G
"Are you tired of paying reasonable prices for auto insurance? Have you had enough of consistent rates for decent coverage? Want to see your premiums rise to breathtaking heights that could provide a view of the peak of Mt. Everest fitting for the cover of a calendar? Then Tom Ziegenbalg is the insurance agent for you! Paying my auto insurance bill used to be a boring, mundane task that was more of a nuisance than anything. That was, until I signed up with Tom Ziegenbalg! Now, paying for auto insurance has become an adventure the likes of nothing I have ever experienced before! Every month I check the mailbox to see if today is the day I will receive the distinct, white and red envelope that I immediately rip open with shaking hands to see how high the price has shot up this month. If only the figure on my stock portfolio increased at such a rapid and dramatic pace, I just may be able to continue using this agent, but alas, I guess I’ll just have to switch back to my previous agent who provided me the same, boring old coverage month after month before I dared reach out to try see if someone could match or better her price."
We responded:
"Anne G, I'm sorry for your inconvenience. Please call the office if you'd like to discuss further. "
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Elmer Platz

May 12, 2022

5  out of  5
rating by Elmer Platz
"Efficient and fast customer service!!"
We responded:
"Thanks Elmer for your kind words. We treat our customers like family."
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Karen Rega

April 13, 2022

5  out of  5
rating by Karen Rega
"Very knowledgeable and helpful agents"
We responded:
"Karen, thank you for the kind words. Please spread the word to others. Have a nice day."
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Jim Louis

January 12, 2022

5  out of  5
rating by Jim Louis
"I called Tom for a Auto and home rate as my renewal rate was high from Liberty. He saved me 1000 on Auto and 300 on home owners so I switched and what impressed me was when I received the ID cards they placed in plastic holders ready for the glove box. I highly recommend him old fashion customer service and answers his phone. Call him it's worth it!!!"
We responded:
"Thanks Jim. Please spread the news to your friends & family."
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David Clutter

November 5, 2021

5  out of  5
rating by David Clutter
"I spoke with Kelly twice and had two emails with her. She was very friendly and helpful."
We responded:
"Kelly & the rest of my staff are always efficient & helpful."
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Mary Poppins

May 10, 2021

5  out of  5
rating by Mary Poppins
"I have been going their for many years now, I have my life in good hands. Any financial advice Tom was very Knowledgeable on stearing me the right direction. Tom's office is very Community Oriented, and an allaround great family Friendly Guy."
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Tawny Taylor

December 12, 2020

5  out of  5
rating by Tawny Taylor
"Great insurance coverage and wonderful service!"
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Joseph John Justin

October 19, 2020

5  out of  5
rating by Joseph John Justin
"Throughout my adult life, and my parents before mine. Our insurance needs have been well met for two generations now. Thank You"
We responded:
"Thanks Joseph for the positive response. I just celebrated 40 years with State Farm & we have many 2nd generation family members in the office. Tom Z, Agent"
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Greg Andrews

October 10, 2020

1  out of  5
rating by Greg Andrews
"I requested a quote from TJ on a commerical piece of property. He quoted me a price and I gave a deposit. When the bill came in it was actually 3250. dollars higher. He told me it was a mistake and he would talk to an underwritter, he then told me he spoke with 3 and finally got the quote down to the original price. I started not to believe him and went back to my previous agent. I never received a corrected bill but I finally received another bill with the higher amount. I have never been treated this way before by an agent, he constantly lied to me and I have no idea what to get out of this. Totally untrustworthy."
We responded:
"Thank you for your feedback. Please call the office at 973 728-9169 and I can resolve this matter. Tom Ziegenbalg, Agent"
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Maggi Corradino

September 3, 2020

5  out of  5
rating by Maggi Corradino
"Highly recommend! Awesome staff, very helpful and efficient couldn’t ask for a better insurance company."
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Nick Chirico

May 14, 2019

5  out of  5
rating by Nick Chirico
"Tom and his staff are very helpful and professional. I've been working with them for over 2 years and everyone there is friendly and easy to work with. Kelly, Mary, Danielle, Judy and Tom's 2 sons Dave and TJ are all a pleasure to work with. They have always gone above and beyond to make sure my needs are met. Highly recommend giving them a call. It's very much a family atmosphere at this office."
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Andrew DelGrosso

February 19, 2019

5  out of  5
rating by Andrew DelGrosso
"I've been with this agency my whole adult life, and my parents used them for years before that. They always return calls and emails, and follow through with any questions or inquiries. This is important to me. Thanks."
We responded:
"Thank you Andrew! We appreciate you sharing your kind words and experience. We look forward to providing you with 5-Star service."
Profile photo of Nancy J Tucci (Nancy Massimi)

Nancy J Tucci (Nancy Massimi)

November 2, 2018

5  out of  5
rating by Nancy J Tucci (Nancy Massimi)
"Very nice and informed people. Nice atmosphere"
We responded:
"Thank you Nancy for taking the time to leave such a great review!"